Can I Get A Refund?

• Getting Started
  • Buying
    • Where Is My Purchase Code?
    • Buyers Guide to YouTube Content ID & Copyright Notices
    • Can I Get A Refund?
    • Contact Us
    • Guidelines for Item Comments and Ratings
    • How Do I Add Or Change My Billing Details?
    • How Do I Check Item Compatibility?
    • How do I purchase an item?
    • How do refunds work?
    • Purchasing Items As A Member
    • Tax & Fees
    • Delivery Info
    • Refunds & Replacements
    • Shipping rates & Policies
  • Item Support
    • What is Item Support?
    • How to contact an author
    • Extending and Renewing Item Support
    • Rating or Review Removal Policy
    • Authors Item Support FAQ
    • Buyers Item Support FAQ
    • Purchasing Supported and Unsupported Items
    • Examples of Support Requests
    • Responding to Requests Outside of Support
    • Item Installation Guide & Help Documentation
    • My Purchase Code is Not Working
    • Theme is missing the style.css stylesheet error
    • Giving Feedback On Items
  • Your Statement & Documents
    • View & Download Invoices
    • A Buyer’s Guide to Your Statement & Documents
    • Your Documents | FAQ | Glossary of Terms
  • Downloads
    • Download Limit Reached
    • How To Download Your Items
    • Problems Downloading A File
    • Update a Purchased Item
    • Why has my item been removed?
  • Licenses
    • How do licenses work for any plugins that are bundled with the theme I bought?
    • I’m making a test site – it’s not for sale or distribution and will never be published. Do I need a license? Which one?
    • I’m making a logo. What license do I need?
    • Do licenses have an expiry date? Will I ever have to pay any fees (like renewals or royalties)?
    • I’m making a video – which license do I need?
    • I want to make multiple end products with the same item – how many licenses do I need to buy?
    • Do I need a Regular License or an Extended License?
• Data Security
  • Envato Market Intellectual Property Policy
    • Envato Market Intellectual Property Policy
    • How to submit a valid DMCA takedown notice in relation to an Author’s item on Envato Market
    • How to submit a General IPR Notice in relation to content on Envato Market
    • Templates for DMCA and IPR Related Notices for Envato Market
    • What to consider if you’re an Envato Market Author and you’ve been sent a DMCA takedown notice
    • DMCA takedown notices – Frequently Asked Questions for Envato Market
    • How does Envato, as a platform, manage IP complaints?
  • Market and Intellectual Property
    • Envato Market and Intellectual Property
    • Copyright 101
    • Trademarks 101
    • Trademark Use and Real World Products
    • Envato Brand and Trademarks
  • Protecting Your Own Copyright
    • How to use the Whois Lookup Tool
    • Tools For Reporting Copyright
    • Protecting Your Copyright
• Affiliate Program
  • What is Envato Elements?
    • About Envato Elements
    • About Envato
    • Subscriber Share: Supporting Independent Designers
    • The Envato Elements Subscription
    • Item Types Available on Envato Elements
    • Becoming an Envato Elements Author
  • Terms & Conditions
    • What Countries Can I Not Use Envato From?
    • User Terms & Conditions
    • Privacy Policy
    • The Envato Elements License
  • Using Envato Elements
    • Collections on Elements
    • Finding the Right Item
    • Subscribing to Envato Elements
    • Item Support on Envato Elements
    • Using Items
    • How Can I Report an Item?
    • Communicating with a Contributor
• Managing Account
  • Account Settings
    • How do I change my username?
    • How do I change my password?
    • How Do I Change My Email Address?
    • How Do I Close My Account?
    • Account Limits
    • What are Community Badges?
  • Account Access and Password
    • Locked Out of Account
    • I’m not receiving the verification email
    • I’ve Forgotten My Username Or Password
    • New Password Not Accepted
    • What is Sign In Verification?
  • Security
    • Guidelines for using Envato Market Securely
    • Staying Safe & Vigilant Against Phishing & Scams
    • Help! I Think My Account Has Been Taken Over
    • Two-factor authentication for your Envato Market account
    • Two-factor authentication FAQs
    • Chrome Download Warning
• Subscription
  • Your Subscription
    • Envato Elements Template Kits
    • Cancelling Your Subscription
    • Subscribing to Envato Elements
    • Renewing Your Subscription
    • Upgrading your Monthly subscription to Annual
    • Accepted Payment Methods
    • Retrieving Your Subscription Payment Invoices
    • Updating your subscription payment method
  • Payments
    • Common PayPal, Skrill, and credit card issues
    • How do I find my transaction ID?
    • PayPal Disputes And Chargebacks
    • Saving Your Credit Card Details
    • Why do prepaid Credits expire?
    • Why is there a minimum $20 credit on Envato Markets?
• Tips, tricks and more
  • Optimizing for Envato Market
    • Author Item Page SEO – How To Get More Clicks & Sales From Google!
    • Can external blogs or businesses purchase my item and then give it away as a gift/prize?
    • Guidelines for Listings, Profiles, Item Comments and Ratings
    • Item Promotion Guidelines
  • Author Resources
    • Getting Started With Google Analytics
    • Your Documents | FAQ | Glossary of Terms
    • How Does The Envato Market Affiliate Program Work?
    • Asset Resources
    • Author Collaboration
    • Helpful Resources for Authors